Tectonic Plumbing & Heating

Effective Date: 07/07/2026

Tectonic Plumbing & Heating Company respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you contact us, request services, visit our website, or otherwise interact with our business.

By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

We may collect personal information including:

• Full name
• Home or business address
• Telephone number
• Email address
• Billing information
• Payment information
• Property information relevant to the services provided
• Photos of work areas (before, during, and after service)
• Service history
• Warranty information
• Communications with our office
• Any other information you voluntarily provide

We generally do not collect sensitive personal information unless it is necessary to provide our services.

2. How We Collect Information

We collect information when you:

• Request an estimate
• Book a service appointment
• Contact us by phone, email, website, or social media
• Complete online forms
• Sign estimates or work orders
• Make payments
• Communicate with our technicians or office staff
• Subscribe to updates or newsletters

Information may also be collected from publicly available sources where reasonably necessary to provide services.

3. How We Use Your Information

We use your personal information to:

• Schedule appointments
• Provide plumbing and heating services
• Prepare estimates and invoices
• Process payments
• Communicate regarding appointments
• Respond to inquiries
• Provide warranty support
• Maintain service records
• Improve customer service
• Comply with legal and regulatory obligations
• Prevent fraud
• Enforce our Terms and Conditions

We only collect information that is reasonably necessary for these purposes.

 

4. Payment Information

Payments may be processed through third-party payment providers.

Tectonic Plumbing & Heating does not store complete credit card information unless required for authorized payment processing.

Payment providers are responsible for protecting payment information in accordance with their own privacy and security standards.

5. Photos and Documentation

Our technicians may take photographs of work areas before, during, and after service for purposes including:

• Documentation
• Insurance records
• Warranty support
• Quality assurance
• Project records

These photographs are used internally unless you provide written consent for promotional use.

6. Website Information

If you visit our website, we may automatically collect certain technical information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referral source

This information helps improve website performance and user experience.

7. Cookies

Our website may use cookies or similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

8. Disclosure of Information

We do not sell your personal information.

We may disclose personal information to:

• Employees and technicians who require it to perform services
• Payment processors
• Accounting professionals
• Legal advisors
• Insurance providers
• Government authorities where required by law
• Suppliers or manufacturers for warranty claims
• Service providers assisting our business operations

All third parties are expected to protect your information appropriately.

9. Information Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against:

• Unauthorized access
• Disclosure
• Loss
• Theft
• Misuse
• Alteration

Although we take reasonable precautions, no method of electronic storage or internet transmission is completely secure.

10. Retention of Information

We retain personal information only as long as necessary to:

• Provide services
• Meet warranty obligations
• Maintain business records
• Comply with tax laws
• Meet legal requirements
• Resolve disputes

When information is no longer required, it is securely destroyed or anonymized.

11. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request corrections to inaccurate information
• Withdraw consent for certain uses of your information 
• Request information regarding how your data has been used or disclosed

Requests may be made using the contact information provided below.

12. Marketing Communications

If you have subscribed to receive promotional communications, you may unsubscribe at any time by:

• Clicking the unsubscribe link in an email 
• Contacting us directly.

We do not send unsolicited commercial electronic messages in violation of Canada's Anti-Spam Legislation (CASL).

13. Third-Party Websites

Our website or social media pages may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective upon posting the revised policy on our website.

The Effective Date at the top of this document will indicate when the policy was last updated.